First Order policies
Terms of Service
Last updated: 7 November 2026
Service operator: First Order (the operating legal entity name and registered address should be published here before launch). The verified legal entity name and registered contact address must be published before public launch.
These terms explain the basic conditions for using First Order to order food from participating restaurants, request local errands, and arrange package delivery. By creating an account or submitting a request, you agree to these terms to the extent allowed by applicable law.
Using First Order
First Order provides an online service for discovering participating restaurants, requesting local food delivery, arranging package delivery, and requesting certain local errands in areas where these services are available. You must provide accurate information and use the service lawfully. Availability can vary by location, time, restaurant, rider capacity, and operational conditions.
Accounts and safe use
Keep your sign-in details confidential and tell us promptly if you believe someone has accessed your account without permission. Do not misuse the platform, interfere with its security, submit false information, or use another person’s account or personal details without authority. We may restrict access where reasonably necessary to protect users, partners, the platform, or comply with law.
Restaurant listings and food orders
Participating restaurants prepare and supply the food listed in their menus. Product descriptions, availability, preparation times, and restaurant prices are provided for the order and may change. Review your selected items, delivery location, charges, and total before submitting payment. Special instructions are requests and may not always be possible. Contact support promptly about an incorrect, missing, unsafe, or materially delayed order.
Packages and errands
You must accurately describe the package or errand, provide reachable pickup and recipient contacts, and use safe and lawful packaging. Do not request transport of illegal, dangerous, prohibited, restricted, or inadequately packaged items. First Order or a rider may refuse a request that raises legal, safety, route, or fulfilment concerns. For errands involving purchases, instructions and any agreed spending limit must be clear before the request is submitted.
Fees and payment
The applicable item prices and service or delivery fees are shown in the app before checkout. Paystack currently processes online checkout; payment details are handled through its payment flow. Do not give your card number, banking password, PIN, or one-time password to a restaurant or rider. A request is treated as paid only when the platform confirms successful payment.
Delivery, handover, and PINs
Provide a complete delivery address and a phone number that can be reached. Follow the order or request status in the dashboard. The confirmation PIN is for the completed handover: share it only with the assigned rider when you have received the delivery. Never send the PIN in advance or to an unverified person.
Changes, cancellations, and refunds
If you need to change or cancel a request, contact support as soon as possible and include its reference. Whether a change or cancellation is possible may depend on restaurant preparation, rider assignment, pickup, and applicable consumer law. Any cancellation charge or refund decision must reflect the stage of fulfilment, the information disclosed before payment, and applicable legal rights. These terms do not waive rights or remedies that cannot lawfully be excluded.
Complaints and support
For payment issues, delays, missing items, account access, safety concerns, or privacy requests, contact us using the details below. Include the order or request reference and enough information to investigate. Never send passwords, full payment credentials, one-time passwords, or delivery PINs.
Service availability and updates
We may update the platform, service areas, features, or these terms as the service changes. We will provide notice of material changes where required. Nothing in these terms promises continuous availability or a specific delivery time; displayed estimates are guidance and may change with operating conditions.
Applicable law and rights
These terms are intended to operate subject to the laws of Nigeria and any mandatory protections that apply to you. They do not limit statutory consumer rights or personal data rights. If part of these terms cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.
Contact First Order
support@firstorder.ng · WhatsApp 08012345678 · Calls 08012345678 or 09012345678
These terms describe the current app flows and are not a substitute for legal advice. Before launch, the operator should confirm the registered business details, partner responsibilities, prohibited-item rules, cancellation and refund handling, and any required disclosures with Nigerian counsel.
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