How can we help?

Open Discover, choose a restaurant, add menu items to your cart, then review your delivery address and the total before checkout. Sign in is required to place an order.

Add or select your delivery address during checkout. First Order checks whether the location is within the current service area before you pay. If it is outside coverage, try a different accurate address or contact support.

Open Live Tracker from the dashboard to see the latest status for your restaurant order. Keep the page open if you are expecting a delivery update.

The dashboard does not currently offer self-service changes or cancellation. Contact support as soon as possible with your order reference. We will review the request based on the order’s current preparation and delivery status; changes or refunds are not guaranteed.

Check Live Tracker first, then contact support with your order reference and a short description of the issue. For a food item or preparation concern, include the restaurant name. Do not send your password, full card number, or delivery PIN.

Choose Send, enter accurate pickup and drop-off details, add the pickup contact, recipient, and a clear description of the package, then review the quoted fee and complete Paystack checkout. You need to be signed in.

Only request lawful, safe items that are appropriately packaged and accurately described. First Order may refuse requests that create legal, safety, or delivery concerns. Review the Packages and errands section of our Terms before sending anything uncertain.

Choose the errand option under Send, enter the pickup and drop-off locations, contact details, and clear instructions. Review the fee shown for the request before paying. Keep instructions and item details accurate so the rider knows what to do.

Give your six-digit confirmation PIN only when the rider has completed the handoff and you are confirming receipt. Never share it in advance or with someone who has not delivered your order.

Open Send while signed in to see your recent package and errand requests and their current status. If a status looks wrong or has not changed, contact support with the request details.

Paystack checkout is currently available. Follow the payment options shown at checkout and do not send payment details directly to a restaurant or rider.

The applicable delivery or errand fee is calculated from the request details and shown before you complete payment. Review the full amount before confirming checkout.

Allow a short time for the payment status to refresh, then check the dashboard or Send page again. If it still looks unresolved, contact support with the order or request reference, payment time, and transaction reference if available. Do not share your card number, PIN, or one-time password.

Contact support with the order reference, a brief explanation, and any relevant payment reference. We will review the payment and order status and respond according to the applicable Terms and consumer protections.

Open Profile from the dashboard navigation. You can review your account details and manage saved delivery addresses there.

Check that you are using the email address and password for your First Order account. If you still cannot sign in, contact support from the email address associated with your account. Never send your password.

We use account, address, location, order, and payment-status information to operate and support the service, protect users, and meet legal obligations. Read our Privacy Notice for details and information about your rights and how to contact us.